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Cash on Delivery (COD) FAQs
Everything you need to know about our Cash on Delivery payment option
Cash on Delivery allows you to pay for your order in cash when it arrives at your doorstep. Simply select COD at checkout, and our delivery partner will collect the payment when handing over your package.
When your order arrives, the delivery person will hand you the package. You can inspect it and then pay the exact order amount in cash. The delivery person will provide you with a receipt for your payment.
If you find the product damaged or not as described, you have the right to reject it at the time of delivery. Simply inform the delivery person, and the package will be returned. No payment is required for rejected orders.
We accept all standard currency denominations. For a smoother transaction, we recommend having the exact amount or notes close to your order total. Our delivery partners carry limited change.
Yes, our delivery partners carry change for amounts up to ยฃ50. However, to ensure a quick and smooth delivery, we recommend keeping the exact amount ready whenever possible.
Absolutely! You can check the outer packaging for any visible damage before accepting the delivery. If you notice any issues, you can refuse the package without making payment.
Yes, COD is completely safe. Our delivery partners are verified professionals who provide official receipts for all cash transactions. You only pay after receiving your order, giving you complete peace of mind.
A small convenience fee may apply for Cash on Delivery orders. This fee will be clearly displayed at checkout before you confirm your order. The total amount shown includes all applicable charges.
